m-Connex is a virtual PABX system which runs on an operator’s end network. A customer can use their basic/smartphone and run a small or medium scale call center.

In a Smart PABX system, there is generally an operator end hotline/hunting number for every customer which is routed to smart PABX platform. When a call lands to this hotline number usually a welcome greetings message/call waiting message is played & after that the call is routed to the agent/child numbers configured under this hotline number. The caller speaks with the agent for his/her desired solution and disconnects the calls when he is done.

Advantages of m-Connex

1. No device required!
2. Almost zero maintenance or HR cost
3. Performs task as a traditional PABX solution
4. Increased efficiency in conference call & call parking
5. Call Auto Attendant
6. Dial-In to m-Connex Extensions (Extension Calling)
7. Extension Dial-Out to 3rd Party
8. Call Transfer/forward
9. Smart Call Routing (call routing, DND)
10. Call Queuing
11. Blacklist to block callers
12. Auto-generated IVR
13. Welcome greetings with Day time / Night Time
14. Music on Hold
15. Info Message Player (Schedule broadcast)