• Client: Banglalink
  • Available on: Play Store

m-Connex is a virtual PABX system which runs on an operator’s end network. A customer can use their basic/smartphone and run a small or medium scale call center.

In a Smart PABX system, there is generally an operator end hotline/hunting number for every customer which is routed to smart PABX platform. When a call lands to this hotline number usually a welcome greetings message/call waiting message is played & after that the call is routed to the agent/child numbers configured under this hotline number. The caller speaks with the agent for his/her desired solution and disconnects the calls when he is done.


Advantages of m-Connex

  1. No device required!
  2. Almost zero maintenance or HR cost
  3. Performs task as a traditional PABX solution
  4. Increased efficiency in conference call & call parking
  5. Call Auto Attendant
  6. Dial-In to m-Connex Extensions (Extension Calling)
  7. Extension Dial-Out to 3rd Party
  8. Call Transfer/forward
  9. Smart Call Routing (call routing, DND)
  10. Call Queuing
  11. Blacklist to block callers
  12. Auto-generated IVR
  13. Welcome greetings with Day time / Night Time
  14. Music on Hold
  15. Info Message Player (Schedule broadcast)